Frequently Asked Questions
🎁 Bonuses & Promotions
What is the welcome bonus at Roulettino?
+Roulettino offers a generous €1,500 welcome package + 250 free spins across your first 3 deposits:
1st Deposit: 100% up to €500 + 100 free spins on Sweet Bonanza (code: ROULETTINO1)
2nd Deposit: 50% up to €500 + 75 free spins on Book of Dead (code: ROULETTINO2)
3rd Deposit: 25% up to €500 + 75 free spins on Gates of Olympus (code: ROULETTINO3)
Minimum deposit €20 per bonus. Wagering requirement: 35x (bonus + deposit). Play at Roulettino Casino to claim!
What are the wagering requirements?
+All bonuses at Roulettino have 35x wagering requirements on the combined bonus + deposit amount.
Example: If you deposit €100 and receive €100 bonus, you must wager €7,000 (€200 × 35) before withdrawing.
Game Contributions: Slots contribute 100%, table games 10%, live casino 10%. Maximum bet during wagering: €5 per spin.
Do free spins have an expiry date?
+Yes, free spins must be used within 7 days from the date they are credited to your account. Any unused spins after 7 days will be forfeited. Winnings from free spins are subject to 35x wagering requirements.
💰 Deposits & Withdrawals
What payment methods do you accept?
+Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), USDT
Credit/Debit Cards: Visa, Mastercard, Maestro
E-Wallets: Skrill, Neteller, ecoPayz, MuchBetter
Bank Transfer: Instant banking, SEPA transfers
Regional: PIX (Brazil), Qiwi (Russia), Przelewy24 (Poland)
How fast are withdrawals?
+Cryptocurrency: Instant to 10 minutes (fastest method)
E-Wallets: 1-6 hours
Credit/Debit Cards: 1-3 business days
Bank Transfer: 2-5 business days
Roulettino processes withdrawal requests within 1 hour during business hours. First-time withdrawals may require account verification (ID, address proof).
Is there a minimum deposit or withdrawal amount?
+Minimum Deposit: €1 for crypto, €10 for cards/e-wallets
Minimum Withdrawal: €20 for all methods
Maximum Withdrawal: €10,000 per transaction, €50,000 per month (VIP limits higher)
No withdrawal fees! Roulettino covers all transaction costs.
🎮 Games & Gameplay
How many games do you have?
+Roulettino offers 4,000+ games from 62 premium providers including Evolution Gaming, Pragmatic Play, NetEnt, Play'n GO, and more. Our library includes:
• 3,500+ slots (Sweet Bonanza, Gates of Olympus, Book of Dead)
• 200+ live roulette tables (Lightning Roulette, Mega Roulette)
• 150+ live casino games (blackjack, baccarat, game shows)
• 100+ table games (European roulette, American roulette)
Can I play for free / demo mode?
+Yes! All slots and table games can be played in demo mode without registration. Simply browse our game library and click "Play Demo" on any slot. Live casino games require real money play as they feature real dealers.
Are your games fair and tested?
+Absolutely! All games at Roulettino use certified Random Number Generators (RNG) tested by independent auditors like eCOGRA and iTech Labs. We hold a Curacao gaming license and undergo regular compliance audits. Game RTPs are verified and published. Visit Roulettino online casino for provably fair gaming!
👤 Account & Verification
How do I verify my account?
+Account verification is required before your first withdrawal. Upload these documents in your account settings:
1. ID Verification: Passport, driver's license, or national ID card
2. Address Proof: Utility bill, bank statement (issued within 3 months)
3. Payment Method: Photo of credit card (cover middle digits), e-wallet screenshot
Verification typically takes 1-24 hours. Once verified, all future withdrawals are instant!
Can I have multiple accounts?
+No. Roulettino allows only one account per person, household, IP address, and payment method. Creating multiple accounts violates our terms and may result in account closure and forfeiture of funds. If you forgot your login, use the "Forgot Password" feature.
What is the minimum age to play?
+You must be 18 years or older to register and play at Roulettino Casino. Some jurisdictions require 21+. We take responsible gambling seriously and will verify your age during account verification. Underage gambling is prohibited.
📱 Technical & Mobile
Is there a mobile app?
+Yes! Roulettino is 100% mobile optimized. You can play directly in your mobile browser (no download needed) or download our native apps:
iOS: Available on App Store for iPhone and iPad
Android: Download APK from our website or Google Play
All 4,000+ games work perfectly on mobile with HD graphics and smooth gameplay.
What browsers are supported?
+Roulettino works on all modern browsers: Chrome, Firefox, Safari, Edge, Opera. We recommend using the latest browser version for best performance. No Flash required - all games use HTML5 technology.
🔒 Security & Licensing
Is Roulettino Casino licensed and safe?
+Yes! Roulettino holds a valid Curacao gaming license (License #XXXX issued by Curacao eGaming). We use:
• 256-bit SSL encryption for all transactions
• Secure servers with firewall protection
• PCI-DSS compliant payment processing
• Regular security audits by independent firms
Your personal and financial data is always protected.
Do you offer responsible gambling tools?
+Yes! Roulettino is committed to responsible gambling. We offer:
• Deposit limits (daily, weekly, monthly)
• Loss limits and session time limits
• Self-exclusion (24 hours to permanent)
• Reality checks and timeout periods
• Links to support organizations (BeGambleAware, GamCare)
Access these tools in your account settings under "Responsible Gambling."
Still Have Questions?
Our 24/7 customer support team is here to help!
Contact Support